Get Help from a Family Connector

The federal government will soon require some providers to use electronic visit verification systems to document that people are receiving the services that are billed to the state.



In 2016, the federal government passed a law requiring states to create and implement an Electronic Visit Verification system (EVV) for support staff. EVV is currently in its final stages of development in Minnesota and phases of rollout have begun. Many families, self advocates and support staff have questions about this change and DSAMn’s Family Connectors are here to help! We’ve connected with Minnesota’s Department of Human Services (DHS) and Service Employees International Union (SEIU) to better answer your questions. Here’s a quick overview of EVV:

Who, what, where, when?

All support staff (PCA and Support Staff through CSG or CDCS) will be required to enter service hours in an EVV system that their FMS/Provider chooses. Minnesota has chosen a hybrid approach to EVV, which is allowing choice for providers. Minnesota selected HHAeXchange to provide EVV, however, providers may opt for another system if they choose. As EVV rolls out, your provider will contact you with information on how and when to start using EVV for tracking hours. EVV will replace your current timecard practice.

While using EVV, support staff must clock in and out every time they provide services and indicate what services were provided. Live-in caregivers (such as paid parents or people who live in the same home as the person they provide services to) are exempt from entering hours in real time since they provide “stop and go” services throughout the day. However, live-in caregivers must still enter hours into the EVV system. They are the only service providers who are able to go back and enter or change times of service.

What if I have questions?

Reach out to your FMS/Provider with any questions about the EVV system (how to use it, issues, etc.). Reach out to DHS dhs.128@state.mn.us for questions about EVV policies or procedures.

What if I don’t agree with this new federal mandate?

Reach out to your lawmakers. Let them know that you are concerned about how EVV will impact your life, your loved one’s life, and your ability to care for them. SEIU can help self advocates, families and staff reach out to lawmakers: HomecareInfo@seiuhcmnia.org

Connect with a Family Connector

DSAMn’s Family Connectors are trained in EVV and understand its impact to our community. Please reach out to us with any questions or concerns. We are happy to help! Click Here to Connect with a Family Connector

Why We Step Up for Down Syndrome Awareness: Information from Family Connectors

We Step Up for DSAMn because we know first hand the power of connection and support provided to families looking for information on healthcare, county services, education, mental health services, partner programs and more.